“Fun fact: the average cost of turnover for hourly employees is $1,800, which is especially alarming considering the foodservice industry has a staggering turnover rate of 75 percent.Training, recruiting, and other labor costs are often among the largest expenses of quick-serves, which means finding better ways to control this variable cost and reduce impact on bottom-line margin is a top priority. One of the major arenas with room for growth is training. Undertrained employees perform worse and express higher rates of dissatisfaction, which in turn negatively affects rates of customer satisfaction and turnover.” “VR training applies to quick-service restaurants in three major areas: task, soft skills, and safety. By targeting these areas, brands can benefit from reduced training times of up to 50 percent and a 76 percent boost in learning effectiveness.”
“In addition to providing quality training that improves how well employees can do their jobs, VR is cost-effective and scalable, which is critical to creating a training program that actually aids a business’s bottom line. Here are some of the major benefits of introducing VR into a quick-service training program:
- VR readies employees and affords trainees the opportunity to gain impactful practice before starting the job, which can be a logistical nightmare without the help of VR
- VR reduces the need for a (paid) training manager to be present during much of training
- VR increases preparedness before employees are on the floor, increasing competence, reducing mistakes, and building in representing the brand and engaging with customers
- VR helps employees feel more prepared, confident, and capable on the job, which reduces costly turnover rates
- VR training can help reduce onboarding time by accelerating learning and avoiding delays due to scheduling difficulties
- VR cuts training costs for large organizations by establishing a centralized, effective basis for training regardless of the employee’s location, when they join the team, or the quality of their local training manager”
